@ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Virgin Phone Switchover. I’ve got a broadband only package with a self install and yet the cable doesnt fit into the wall socket. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Hi. signed up and was given the option of self installation. Could an engineer be arranged to install please as my account is due to go live today. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Installation: Wall socket issue. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Broadband. Forum; Apps. You should see a cable going through the wall and if you trace this inside, you should get the cable. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. #1 I recently got Virgin broadband installed. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Tudor. . Virgin Fibre Areas only. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Options. Don’t plug the power cable into a plug socket yet. 0 Kudos. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Browse Virgin Media Virgin Media Community. Speed. Thank you for the tel no. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. I had bought a VM broadband and used self installation but saw that my VM socket was not round. Broadband. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. The phone has been plugged into a wall socket and was working fine for years. My VM Router is is my office adjacent to hall. just moved in, can see the brown cable coming in from outside but there's no VM. 100. However, I do not have any of the specified wall sockets available. I have a separate Virgin media feed into the house, with TV and broadband. Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Quick start - can’t connect in QuickStart, set up and connections Saturday; VM white plug made clicking noise/green light flashing in QuickStart, set up and connections Saturday; No wall socket in QuickStart, set up and connections FridayHi, I've ordered a broadband only package and it said I was applicable for a self install kit. Connect the Hub’s power cable with the blue tab. Plug the cables into the Hub. Volt. Virgin Media Community. Stay safe online. Now to my Issue: I opted for the self-installation ki. Virgin Mobile. Re: No Virgin media wall socket. . We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. I don't have a virgin media wall socket and this is stressing me out. Virgin TV 360. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Turn on your TV and get connected. Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi 2 hours ago Installation: Wall socket issue in QuickStart, set up and connections 3 hours ago Offered a whopping £2 saving on my package in. Browse. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. May I know which one I can connect. Phone. The kid arriving on Tuesday the 29. . Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. New to the UK and just moved into our first home here. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Sick of poor Virgin customer service - is 5G broadband any good? in Networking and WiFi 9 hours ago; Top. But I. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. TV on the go. on 30-12-2022 13:33. It doesn't matter if the two adaptors aren't next to each other, as long as they're in the same room. I wanted to check with people on here before trying to get an engineer in, just. Account - Mobile. No virgin media wall socket. . 194. Well I can't seem to find anything like that and the closest thing I can find is a. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Speed. Networking and WiFi. When you place your order, we'll let you know. No virgin wall socket in my house. The box and cables may have been removed by the previous occupiers. Networking and WiFi. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. TV. TV on the go. Networking and WiFi. I have booked a technician but I don't know if i have to inform them about that i don't have virgin sockets. AnthonyRaw1986. But the metal isolator box looks like it might be the wrong way around. Community; Volt. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit be. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. If it is a loose cable only, you will need one of these to connect the Quickstart cable. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I am going to send you a private message. 18-02-2023 10:23 - edited 18-02-2023 10:33. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Turn on and start the hub. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. But I have no Virgin Media Wall socket in my house. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Speed. Manage Your Account. Stream from Virgin Media. We have a virgin media wall socket with an - 4353656 - 2. It won’t connect to the connector in the wall and the connecting cable in QuickStart, set up and connections 37 minutes ago; Add VM socket to new home in QuickStart, set up and connections yesterday; Cannot plug my broadband isolator cable to wall in QuickStart, set up and connections yesterdayRang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Call the pre-installation and delivery team on 0800 052 1734. Could I book an engineer and what number - 5155510. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. We would like to show you a description here but the site won’t allow us. Networking and WiFi. Account - Cable. I have signed up as a new user for Virgin Fibre. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. However no idea of how long that might take. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. I'm a Very Insightful Person, I'm here to share knowledge. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However, I do not have any of the specified wall sockets available. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Preparing for Landline changeover to fibre. I recently got Virgin broadband installed. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Whichever is the most suitable. 84K; Tudor. Networking and WiFi. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a. I cannot find a Virgin wall. See where this Helpful Answer was posted. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. and view the images for a range of different wall box options. Tuning in. SpeedI'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Tudor. Get virgin engineer to move the wall socket. Aug 8, 2019. Hi, Having difficulty installing our new broadband. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. This is usually marked as Line 1. Hi there , welcome to our forum and thanks for your post. No wall socket. One of them was Telewest. Ju. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. 3K;. These are the parts I could find, they were screwed into the end on the coaxial cable. Virgin TV 360. . Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. We have tried plugging it into the only box we found it would fit but no luck. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. The package was delivered but there is no wall socket for me to plug into. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Try the automated service status number 0800 561 0061 to check for any faults in your area. What to expect with broadband. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. But I have no Virgin Media Wall socket - 4942192 - 2. Dave. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. virgin media internal wall box. Absolutely not. Or if the other end of the white cable is in a more useful. The top “capped” one is marked FM & has been disused since cable went digital. Aug 8, 2019. The technician visited a. Objects can block and slow WiFi. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Connect the Hub’s power cable with the blue tab. Options. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. You might like to try giving full details here first to get some advice. Phone. 9. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Tried looking but can't see a way to book an engineer for this? Thanks. However, I do not have any of the specified wall sockets available. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Explain what needs to be done and book an engineer visit. When your number transfers, your BT socket will go dead. Hi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. I received a box to quick start with VM but there is no wall socket in my flat. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Unfortunately I don't know much detail on the coax outlets, although the Virgin installer said they were 'Sky' sockets, if that clarifies anything. I have only got one rectangular shaped white socket (Shown as below) but it seems old. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. Reply. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Tudor. No virgin media wall socket tired_man. The wall box may be branded with the logos of an old cable TV company (not VM). You can also check for a loose cable as not all properties have a socket. 1 [or 192. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. If no. 0 Kudos Reply. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. Volt. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Can I use one of three splitter cables? The middle one is labelled Virgin media. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Virgin TV 360. Account - Cable. a week ago. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Re: No wall socket. Koda. 0 Kudos. Is there likey to be any problem with this, such as degraded of weaker. Apparently the connection from there’s been cut off. 0. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. A second telephone is plugged into a wall socket downstairs with the Virgin number. Sign in; Sign up; Community home;. Browse Virgin Media Virgin Media Community. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago; Wrong wall connection in QuickStart, set up and connections yesterday;New to the UK and just moved into our first home here. I can only find the TV socket. Not able to set up my broadband. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. See where this Helpful Answer was posted. 😁 I tried Virgin Customer Services with this but they werent able to answer. My understanding is you can only get the quick start kit if the house has had VM in the past. . The cable could be hidden within, or behind, furniture. 01-02-2023 10:59 - edited 01-02-2023 11:00. No Virgin Media Wall Socket on 13-04-2022 14:08 I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Trace any cables coming out of it and check the ends of them. Following the installation and verification of its functionality, you can browse the web or. The wall box may be branded with the logos of an old cable TV company (not VM). Signals from baby monitors, fish tanks and cordless. Available with M50 broadband or faster. Browse Virgin Media Virgin Media Community. Back a step. Please help. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. 0 Kudos. on 15-02-2022 10:03. White power light is on and internet light is flashing green. Options. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Email. on 10-02-2022 17:26. Connect the Hub’s power cable with the blue tab. The other is marked TV, & this is used for TV & Broadband. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. So, a 50 minute broadband, TV and phone. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. The only things visible inside the house are: a openreach Master socket 5. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. What happens if you don’t have a Virgin Media socket? If you’re a new Virgin Media customer or moving to a new home, you. Hi there I moved house with my family and we wanted to move to Virgin Media. Very Insightful Person 107. At least spell your title correctly jeezus . TiVo. I have a new quick start package . 2. Installation: Wall socket issue. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Get the Hub ready by connecting the wires. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. If you don’t want to run a test right now, we’ve got some handy tips for you to try below. It varies between the altnets. Volt. Choose the best spot for your wifi hub. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. No wall socket but wire from underneath floorboards. When I proceeded to set up my Hub 3 I quickly realised that. Virgin Mobile. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. There is an external brown box and. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Networking and WiFi. The box does however have a hole in the bottom, through which i could see some. See where this Helpful. Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Tried looking but can't see a way to book an engineer for this? Thanks. Networking and WiFi. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. i opted for the self install, however on inspection we don’t - 5112503. It also protects the network from 240 volts being fed to it by faulty TVs in your home. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. QuickStart, set up and connections. Stream from Virgin Media. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. Help; Virgin Media Virgin Media Community. Volt. ThanksHi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. on 01-06-2022 21:59. Or you may be quicker than average! You won’t be involved the whole time. . Constant High Packet loss and broadband timeout. Joining in Options. Virgin Broadband uses coaxial cabling, not telephone cabling. QuickStart, set up and connections. I just got Virgin Media kit and read all information carefully and checked - 5200805. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you're happy with this and for the charge we can make the arrangements for you 🙂. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Hello, I'm trying to set up my Virgin Media broadband. on 03-12-2022 10:11. TV. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. on 18-05-2022 19:55. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Sometimes there is no wall box, just a trailing cable. Please help - 5208212If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Mark as New; Bookmark this message;. VM will usually only supply a Quickstart to a property that had VM previously. Dave. 3 weeks ago. Options. These enter my house via an air brick/vent very close to. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. The wall box may be branded with the logos of an old cable TV company (not VM). on 15-04-2023 16:54. We have the quickstart pack but sadly cannot get broadband set up and working. I need engineer. QuickStart, set up and connections. You can also check for a loose cable as not all properties have a socket. Wall sockets and no connection. 85K; Tudor. No wall socket for my broadband quick set up. Trouble shooter. I've got the same problem as above. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. If you can't see anything obvious go. - 5250024Connecting broadband cables to the wall in Networking and WiFi 12 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdaySolved: Previously, I had BT connection so I need a wall socket. I have a separate Virgin media feed into the house, with TV and broadband. Occasionally only a very short stub of wire is left behind often hidden within. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayPlug the cables into the Hub. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Have you checked to make sure there is no other kind of connection?. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Many thanks Krysia - 4353656 - 2. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. But I have no Virgin Media Wall socket in my - 5405516. All forum topics; Previous topic;on 14-02-2023 17:21. The wall box may be branded with the logos of an old cable TV company (not VM). . 08K; 2. 1. No Virgin wall socket. It's important not to use an extension lead. The cable could be hidden within, or behind, furniture. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Gaming Support. QuickStart, set up and connections. The NTL cable termination box is outside. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. So you can either unscrew this one & push on the connector provided in the Quick Start pack. But there are 2 wires leading which can be plugged in the hub. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. SpeedSo I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Speed. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. Browse Virgin Media Virgin Media Community. Email. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I've looked for an external box but cannot. Phone. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Reply. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Gaming Support. . Virgin Media Community; Broadband; QuickStart, set up and connections; Not have wall socket; Options. Sorry to hear you don't have a VM wall socket. Reply. I’ve tried calling the various numbers for help but every call seemingly fails. Browse Virgin Media Virgin Media Community. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I have signed up as a new user for Virgin Fibre. My Virgin Media App.